How to Order
Every item has an 'Add to Basket' button; click this to place that item in your basket. Click 'Your Basket' situated at the top right hand of every page if you want to check what you have in your basket, or click on the shopping basket icon at the top of the page. You can adjust quantity, remove items and choose postage options at any time prior to checkout. When you have finished shopping and you wish to go checkout, the checkout page can be accessed at the top right hand of every page.
Checkout
We understand that customers like to have payment options, we therefore offer the following choices:
Barclaycard
Secure payments are processed on behalf of Tribal Mango by Barclaycard Business, most major credit and debit cards are accepted. The currency used for all Barclaycard Business payments is GBP (British sterling). Due to our commitment to customer online security if you use MasterCard or Visa your credit card security is enhanced through the use of MasterCard SecureCode and Verified by Visa. These companies provide a system whereby you are prompted to set up and use a secret code or password which helps to protect your card from unauthorised use. To find out more take a look at Mastercard Securecode and Verified by Visa (opens in a pop up window).
PayPal
Payments can also be made via PayPal. If you have a PayPal account this is a quick and easy way to pay, although you can also choose PayPal to process your payment without having an account with them.
Cheque
We offer the option of paying by cheque within the UK; in this case dispatch will be delayed to allow for receipt and clearance of the cheque. Once we receive an order we will reserve the item(s) in the order, subject to availability, for 4 days to allow for receipt of the cheque. Cheques should be made payable to Tribal Mango and sent to the address on your order confirmation.
For orders outside the UK: Please note that payments will be charged in GBP (British Pounds). Your credit card company or PayPal will apply their standard currency exchange rate at the time of payment.
Security
Any financial details you enter are made on fully secure pages and cannot be read by a third party. Payments are processed securely on pages protected by a SSL (Secure Sockets Layer) using industry standard encryption. If you check the address bar at the top of the web page the address will begin with https instead of http - the extra 's' being for 'secure'.
Privacy
The information you provide is only used to process your order. Please refer to our Privacy Policy for further information.
Delivery
Within the UK all orders are sent First Class as standard; for orders over the value of £25 delivery is free and for orders below £25 there is a small delivery charge of £1.95. You can also choose to have your order delivered on the next working day for an extra charge of £5.95, no matter what size your order. There are different charges for orders dispatched outside the UK. Please see our Delivery page for further details.
Returns
We want you to be happy with your order so if you have a problem please let us know in the first instance and we will do our best to help. However, if you wish to return an item please refer to our Returns Page and the returns section of our Terms and Conditions. Please note that since our range of items are handmade and many are made using natural materials, items may not always be exactly as shown in the images.
