Help and Frequently Asked Questions
Frequently Asked Questions:Why order from Tribal Mango? |
Help and Information:Orders:
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Why order from Tribal Mango?
- Low Prices - as we are an internet business we have lower overheads than shops and can therefore pass this on to you in the form of lower prices
- High customer satisfaction - see our Testimonials page
- We donate part of our profits to charity
- Everything we offer has been ethically sourced or fairly traded.
- Our products are handmade using mainly natural materials and so are more unique and unusual than you will normally find on the High Street
How do I place an order?
On any item page you simply click add to basket, the item will then be placed in your basket. In the basket you can adjust quantity, remove items and choose the postage option required. You can access your basket at any time by clicking 'View Basket' at the top right hand of any page.
How do I pay for an order?
Secure payments are processed on behalf of Tribal Mango by RBS WorldPay, most major credit and debit cards are accepted as well as PayPal. The currency used for all RBS Worldpay payments is GBP (British sterling). You can also pay using PayPal directly without using RBS Worldpay. We also offer the option of paying by cheque; in this case dispatch will be delayed to allow for receipt and clearance of the cheque.
How secure are my details?
When you enter your personal details at the checkout stage this is done on a secure page so no third party is able to view your details. You can tell if a page is secure by a small yellow padlock at the bottom of the page on the right-hand side. Payments are processed securely using 128bit SSL technology which offer industry standard encryption. At Tribal Mango we do not have access to any of your credit and debit card details.
Will my details be shared with anyone else?
We never share your details with anyone else for any reason unless required by law. Please see our Privacy Policy for more information.
How soon will I receive my order?
We normally aim to dispatch your order within 24 hours of receipt and you will be notified by e-mail once your order has been dispatched. We usually send orders by Royal Mail using First Class Recorded Delivery unless the Next Day delivery option has been chosen for an extra fee. Please see our Delivery page for further details.
Can I cancel my order?
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within seven working days following receipt of the order. If you wish to exercise your right to cancel and have received the goods you are required to take reasonable care of the goods and return them at your own expense except in the event they are damaged or faulty when delivered to you or incorrectly supplied. You also have the right to cancel your order before the goods have been recieved or if they are lost in transit. You can cancel an order by notifying us in writing, by e-mailing returns@tribalmango.co.uk or by completing our Returns Form which can be found on the Returns page. Please refer to our Terms & Conditions for more details. As part of our commitment to excellent customer service we take this further and offer a 14 day returns policy - please see below.
What is your returns policy?
In addition to your right to cancel as detailed above, we offer a 14 day returns policy. This means you can return an order or part of an order within 14 days of receipt for an exchange or a refund. The returned item(s) should be unused and returned at your own expense except in the event they are damaged or faulty when delivered to you or incorrectly supplied. You may notify us in writing, by e-mailing returns@tribalmango.co.uk or by completing our Returns Form which can be found on the Returns page. Please refer to our Terms & Conditions for more details.
How can I contact you?
We can be contacted by telephone, e-mail or post. Please see the Contact page for details.
How do I sign up for the newsletter?
Simply complete your name and e-mail address on the Newsletter page. At present we are offering a 10% discount off your order when you sign up. We will e-mail you with details of this upon receipt of the completed form.
Do you have an environmental policy?
We believe that we should try to minimise our environmental impact where possible and so operate according to these principles;
- We seek to offer products that are made from sustainable resources and natural or recycled materials.
- We reuse all the packaging materials that we can such as cardboard boxes, bubble wrap and polystyrene chippings etc.
- All the new packaging we use is recyclable and biodegradable including the bubble wrap and clear packaging tape. The only exception to this is occasionally we need to use wide brown packaging tape and so far have been unable to source a suitable biodegradable one.
- The gift boxes we use for jewellery are made from recycled card.
- All of our products are sourced from ethical or fair trade suppliers. We believe this benefits the environment as it encourages small-scale sustainable production, also, very often the materials used in production are sourced locally.
